Refund Policy – Seriva Ride Services

We know that plans can change, and we want to make things easy and fair for all our riders. Here is our simple refund and cancellation policy:

✔ Canceling a Ride

• If you cancel at least 24 hours before your pickup, you will receive a full refund.

• If you cancel within 2 hours, you may receive a partial refund, since a driver has already been scheduled.

• If you cancel within 12 hours, or if the driver arrives and you are not available, the ride is non-refundable.

✔ If We Cancel

If Seriva Ride Services needs to cancel a ride for any reason (weather, vehicle issue, emergency), you will receive a full refund or the option to reschedule at no cost.

✔ Add-On Services

Services like Extra Stops, Escort Help, or Additional Wait Time are non-refundable once used.

✔ Mistaken Bookings

If you booked a ride by accident, please call us within 1 hour and we will fix or refund it right away.

✔ How Refunds Are Returned

Refunds go back to your original payment method, usually within 3–7 business days