⭐ *Terms & Conditions

 

Seriva Ride Services**

 

Last Updated: [12,2025]

 

Welcome to Seriva Ride Services. By scheduling a ride, using our website, or communicating with us, you agree to the following Terms & Conditions. Please read them carefully.

 

 

 

1. Non-Medical Transportation

 

Seriva Ride Services provides non-medical, non-emergency transportation.

Our drivers do not offer:

 

• medical care

• medical monitoring

• emergency medical services

• lift or transfer assistance requiring medical training

 

Riders must be able to enter and exit the vehicle with minimal assistance.

 

 

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2. Scheduling & Availability

 

Rides are available by appointment and may be accepted based on:

 

• distance

• pick-up location

• availability

• safety conditions

 

We reserve the right to decline or cancel any ride request for safety or policy reasons.

 

 

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3. Wait & Return Service

 

For riders who select wait-and-return service:

 

• The first 15 minutes of wait time is free

• Additional wait time may be charged at our posted rate

• The driver will remain nearby and return after the appointment

 

It is the rider’s responsibility to notify the driver if the appointment ends earlier or later than expected.

 

 

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4. Pricing & Payments

 

Rates are based on:

 

• mileage

• time

• wait duration

• type of service

 

Payment is due at the time of service unless arranged otherwise.

Accepted payment methods include:

 

• Cash App

• Zelle

• Debit/Credit Card (if enabled)

• Cash (optional)

 

No refunds are provided after a completed ride.

 

 

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5. Cancellation Policy

 

To avoid a cancellation fee, please cancel at least 2 hours before the scheduled pick-up.

A fee may apply if:

 

• the driver is already en route, or

• the rider cancels last minute

 

No-show riders may be charged the full fare.

 

 

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6. Safety & Behavior

 

For safety reasons:

 

• Seatbelts must be worn at all times

• No smoking, vaping, or use of illegal substances is allowed

• Aggressive, threatening, or unsafe behavior may result in service refusal

 

Drivers are responsible for assessing safety during all rides.

 

 

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7. Rider Responsibilities

 

Riders agree to:

 

• be ready at the scheduled pick-up time

• provide accurate pick-up and drop-off information

• disclose mobility needs ahead of time

• treat drivers with respect

 

Riders requiring significant physical assistance must be accompanied by a caregiver.

 

 

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8. Personal Items

 

Seriva Ride Services is not responsible for:

 

• lost or forgotten items

• damage to personal belongings

• items left in the vehicle after the ride

 

We will make reasonable efforts to return found items when possible.

 

 

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9. Delays & Unexpected Circumstances

 

Traffic, weather, emergencies, or unexpected situations may cause delays.

We are not liable for missed appointments, late arrivals, or delays beyond our control.

 

 

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10. Limitation of Liability

 

By using our service, you agree that Seriva Ride Services:

 

• is not liable for medical issues that occur during the ride

• is not responsible for injuries unrelated to driver negligence

• does not guarantee arrival times

• is not liable for events outside our control

 

You assume responsibility for your own safety and medical needs.

 

 

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11. Service Modifications

 

We may modify pricing, policies, or available services at any time.

The most current version of these Terms will always be posted on our website.

 

 

 

12. Contact Information

 

For questions about these Terms & Conditions, contact:

 

Seriva Ride Services

📧 [Info@serivarides.com

📞 832-812-3332